Frequently Asked Questions

Everything you need to know about your LusailStore beauty experience.

Are your beauty products authentic?

Absolutely. At LusailStore, we source all our products directly from authorized distributors and official brand partners to ensure 100% authenticity and quality.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your beauty essentials sooner.

What is your return policy for skincare and makeup?

Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 14 days of purchase.

Do you offer international shipping?

Currently, we ship to select regions. Please check our shipping calculator at checkout to see if delivery is available to your specific location.

How can I track my order?

Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.