Returns & Exchanges

At lusailstore, we want you to be completely satisfied with your beauty purchase, which is why we offer a 30-day return policy for unused and unopened products. If your order doesn't meet your expectations, our dedicated team is here to assist you with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and a brief explanation of why you wish to return the item.

• 2.
  Prepare the Package

  Carefully pack the unopened beauty products in their original packaging to ensure they are protected from damage during transit.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects and approves the returned items, your refund will be processed back to your original payment method within 5-7 business days.